Member Service Alignment

AIA’s Member Service Alignment is designed to encourage all components within a state to coordinate our efforts, thereby ensuring no member will be underserved. By bringing leaders and staff together in statewide conversations, leaders will determine how to best deliver Core Member Services to every member.

TN AIA Leadership Network

TN AIA Leadership Network convened in November 2015.

In 2015, AIA National developed a list of Core Member Services that every member has the right to expect. Drawn from prior Board-approved component agreements, the Core Member Services have been modernized to reflect current best practices and member expectations.  Beginning in 2016, state and local components will need to go through an accreditation process to assert that these Core Member Services are being met by the component.

The Core Member Services are (download the detailed list for more information):

  1. Member Communications
  2. Education
  3. Advocacy
  4. Elevate Public Awareness
  5. Governance
  6. Membership
  7. Finance & General Operations

In addition to the Core Member Services, AIA is restructuring its distribution model for revenue sharing. Previously revenue share was based on contract document sales and job bank listings. Components received a portion of the revenue share determined by zip codes within an area. The 2016 revenue sharing structure will be based on a prorated membership count, a set-aside pool for CACE annual meeting & Grassroots attendance and a five-year phase in at 20% per year. Your state and local components must meet and determine a revenue sharing model.  All components must be in agreement and an MOU must be signed and sent to AIA National by December 31, 2015 in order for the components to receive funds for 2016.

Dowload the following documents for more information:

What are AIA Tennessee & Local Components Doing about the Member Service Alignment?

AIA Tennessee and your local components in Tennessee applied for and received a grant from AIA National to support a facilitated statewide group, the Tennessee AIA Leadership Network (TALN), consisting of state and local component leaders. These leaders began meeting in November 2014 and already identified challenges and opportunities.

Participants in the TALN will work together to review services, such as communications, advocacy, revenue-sharing, membership, leadership development, technology, best practices, public outreach and disaster response.The goal of the TALN is to improve your AIA experience.

Participants will be presenting the information from the June meeting to their individual Board of Directors for review and discussion.  The TALN will continue to meet to discuss, prepare and finalize a member service alignment plan by the end of December 2015.

Participants involved with the TALN are:
AIA Chattanooga – Tom Bartoo, AIA
AIA East Tennessee – Brian Pierce, AIA & Sarah Rosenberg, Executive Director
AIA Memphis – Heather Koury, Hon. AIA, Executive Director & Carolyn Wills, AIA
AIA Middle Tennessee – Carol Pedigo, Hon. AIA, Executive Director & John Tettleton, AIA
AIA Northeast Tennessee – Sophia Davidson, AIA
AIA Tennessee – Ashley Cates, Executive Vice President, Brett Ragsdale, AIA & Sheila Leggett, Vice President Operations

Questions? Contact Ashley Cates at or call 615.255.3860.